Website Privacy Policy & Terms of Use

COLLECTION OF PERSONAL INFORMATION

Citrus Health Network collects information to provide requested services, respond to inquiries, improve website functionality, analyze website usage, and communicate with users regarding our programs and services.

Some information, such as your name, email address, phone number, or other contact information, is collected only when voluntarily submitted through online forms, appointment requests, employment applications, or other interactions with the Website.

Other information, including IP address, browser type, device information, pages visited, referring websites, search terms, and similar usage data, may be collected automatically through analytics tools, cookies, and related technologies.

USE AND DISCLOSURE OF INFORMATION

Information collected through this Website may be used to:

• Respond to your requests or inquiries.

• Schedule appointments or provide requested services.

• Improve the performance and functionality of the Website.

• Analyze website traffic and user engagement.

• Comply with applicable legal and regulatory requirements.

Personal information may be shared with contracted service providers that assist Citrus Health Network in operating this Website or delivering requested services. These providers are required to protect your information and may use it only for the services they perform on our behalf.

Citrus Health Network does not sell or lease personal information to third parties.

TEXT MESSAGING COMMUNICATIONS (SMS)

Citrus Health Network may communicate with patients, clients, caregivers, applicants, and other individuals by text message for purposes including appointment reminders, prescription notifications, billing notifications, care coordination, account notifications, and other service-related communications, where applicable.

Participation in text messaging is voluntary and is not required to receive healthcare services.

Mobile phone numbers collected for these communications are used solely to provide requested services and important notifications. Mobile phone numbers and SMS consent information will not be sold, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers directly involved in delivering these communications on behalf of Citrus Health Network.

Your mobile phone number will not be used for unrelated marketing purposes without your express consent.

SMS TERMS

By opting in to receive text messages from Citrus Health Network, you acknowledge and agree that:

• Message frequency may vary depending on your relationship with Citrus Health Network and the services you receive.

• Message and data rates may apply.

• Carriers are not liable for delayed or undelivered messages.

• Text messages sent via SMS or RCS are not fully secure. Citrus Health Network limits the information included in text messages and uses reasonable safeguards to protect your privacy.

• You may opt out of receiving text messages at any time by replying STOP to any message.

• For assistance, reply HELP or contact Citrus Health Network using the contact information available on this Website.

COOKIES

Cookies are small data files placed on your device by your web browser. Citrus Health Network uses cookies to:

• Improve website functionality.

• Remember user preferences.

• Analyze website traffic.

• Enhance the overall user experience.

You may configure your browser to refuse cookies or notify you when cookies are being used. Some features of this Website may not function properly if cookies are disabled.

This Website may also use cookies for advertising and remarketing through third-party providers such as Google and Meta (Facebook). To learn more or opt out of interest-based advertising, visit:

https://optout.networkadvertising.org

https://optout.aboutads.info

PROTECTION OF PERSONAL INFORMATION

Citrus Health Network uses reasonable administrative, technical, and physical safeguards to help protect the information collected through this Website from unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or internet storage is completely secure. Accordingly, Citrus Health Network cannot guarantee the absolute security of information transmitted through this Website.

EXTERNAL WEBSITES

This Website may contain links to third-party websites provided for your convenience. Citrus Health Network is not responsible for the content, security, or privacy practices of external websites.

INTELLECTUAL PROPERTY

Unless otherwise indicated, all content on this Website, including text, graphics, photographs, logos, videos, documents, and other materials, is the property of Citrus Health Network or is used with permission and is protected by applicable copyright, trademark, and other intellectual property laws.

No content from this Website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from Citrus Health Network.

ACCEPTABLE USE

Users agree not to:

• Attempt to gain unauthorized access to the Website or its systems.

• Introduce malicious software or harmful code.

• Interfere with the operation or security of the Website.

• Use the Website for unlawful purposes.

DISCLAIMER

Information provided on this Website is intended for general informational purposes only and should not be considered medical advice. Always consult a qualified healthcare provider regarding medical concerns or treatment decisions.

Use of this Website does not establish a provider-patient relationship.

LIMITATION OF LIABILITY

Citrus Health Network is not responsible for any damages arising from the use of, or inability to use, this Website, including interruptions, errors, viruses, or inaccuracies in the information provided.

CHANGES TO THIS POLICY

Citrus Health Network reserves the right to modify this Website Privacy Policy and Terms of Use at any time without prior notice. Updated versions will be posted on this page with a revised effective date. Continued use of the Website constitutes acceptance of any changes.

CONTACT US

If you have questions regarding this Website Privacy Policy or Terms of Use, please contact:

Citrus Health Network

4175 West 20th Avenue

Hialeah, FL 33012

Phone: (305) 825-0300

Website: https://www.citrushealth.org