PRIVACY POLICY & TERMS OF USE

Scope

Citrus Health Network, Inc. (“Citrus Health Network,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, and protect information obtained through www.citrushealth.org and related website communications.

This Website Privacy Policy applies to the public-facing Website and the email and text-message communications described below. It does not replace Citrus Health Network’s HIPAA Notice of Privacy Practices and does not govern medical records or other protected health information created or maintained in connection with healthcare services.

Information You Provide

Citrus Health Network collects an email address when an individual voluntarily signs up through the Website to receive information about volunteer opportunities, community-support activities, or other ways to help our organization.

We use the email address to provide the requested communications and manage the individual’s signup. Please do not submit medical, treatment, prescription, billing, or other sensitive information through a general website signup form or ordinary email.

Mobile phone numbers and text-message consent information may be collected separately through Citrus Pharmacy or another authorized interaction with Citrus Health Network. Pharmacy SMS enrollment does not occur through the general website email-signup form unless specifically stated at the point of collection.

Information Processed Automatically

When you visit the Website, Squarespace and approved service providers may automatically process limited technical information, including:

• IP address

• Browser and device type

• Operating system

• Pages viewed and links selected

• Referring website

• Date and time of access

• Cookie identifiers and similar technical data

This information is used to operate and secure the Website and, where you permit optional analytics cookies, understand Website usage and improve performance.

How We Use Information

We may use information collected through the Website and related communications to:

• Provide communications you requested

• Manage email signups

• Provide pharmacy and other service-related text messages

• Operate, maintain, and secure the Website

• Diagnose technical problems

• Understand Website traffic and usage

• Improve Website functionality and content

• Prevent fraud, misuse, or security incidents

• Comply with legal and regulatory obligations

• Protect the rights, safety, and property of Citrus Health Network and others

How We Disclose Information

We may disclose information to contracted service providers that help us host the Website, manage email subscriptions, deliver text messages, provide analytics, maintain security, or perform other services on our behalf. These providers may use information only for authorized services and must protect it appropriately.

We may also disclose information:

• When requested or authorized by you

• When required by applicable law, regulation, court order, or legal process

• To investigate fraud, security incidents, or misuse

• To protect legal rights, safety, or property

• In connection with an organizational restructuring or transfer permitted by law

Citrus Health Network does not sell or lease personal information.

Mobile phone numbers and SMS consent records are not sold or shared with third parties or affiliates for their marketing or promotional purposes. They may be provided to contracted messaging providers solely as necessary to deliver requested communications.

Email Communications

You may unsubscribe from nonessential email communications at any time by following the unsubscribe instructions included in the email or by contacting Citrus Health Network.

We may retain limited records necessary to document an unsubscribe request and ensure that the preference is honored.

Text-Messaging Privacy

Citrus Health Network may offer patients, clients, caregivers, applicants, and other individuals the option to receive text messages. Messages may include prescription notifications, appointment reminders, billing notifications, care-coordination messages, account notifications, and other service-related communications.

Participation is voluntary and is not required to receive healthcare services. Citrus Health Network limits the information included in text messages and uses reasonable safeguards to protect privacy. Because ordinary SMS and RCS messages are not fully secure, recipients should not send sensitive medical information by text unless specifically instructed to use an approved secure method.

Cookies and Similar Technologies

Cookies are small data files stored on a device. Citrus Health Network and its website provider use necessary cookies to operate, secure, and maintain the Website.

With your permission, optional analytics cookies may be used to understand how visitors use the Website and improve its performance. Optional cookies are restricted until you provide consent.

At the time this policy is posted, Citrus Health Network does not use cookies for third-party behavioral advertising or remarketing.

You may use the Website’s cookie banner to:

• Accept optional cookies

• Decline optional cookies

• Manage individual cookie preferences

• Change previously selected preferences

You may also configure your browser to block or delete cookies. Some Website features may not function properly when necessary cookies are blocked.

Session cookies generally expire when the browser is closed. Persistent cookies remain until their stated expiration, until you change your preferences, or until they are deleted through your browser.

Third-party content embedded in the Website may be governed by the third party’s own privacy and cookie practices.

Health Information and HIPAA

This Website Privacy Policy does not replace Citrus Health Network’s HIPAA Notice of Privacy Practices. Protected health information collected in connection with treatment, payment, healthcare operations, pharmacy services, or other regulated activities is handled under applicable law and the Notice of Privacy Practices.

The general Website signup form should not be used to request medical advice, discuss treatment, refill prescriptions, schedule care, or transmit protected health information. Please use an approved patient communication method or contact Citrus Health Network by telephone.

Children’s Privacy

The general Website signup form is not intended to collect personal information directly from children under 13. Children under 13 should not submit personal information through the Website without the involvement of a parent or legal guardian.

If we learn that personal information was submitted by a child inappropriately, we will take reasonable steps to address it, subject to applicable legal and record-retention requirements.

Data Retention

We retain information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain security and business records, resolve disputes, enforce agreements, and satisfy legal, regulatory, or contractual requirements.

Email addresses may be retained until an individual unsubscribes or the information is no longer needed. SMS consent and opt-out records may be retained to document and honor communication preferences.

Information Security

Citrus Health Network uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

No electronic transmission or storage method is completely secure. Therefore, we cannot guarantee absolute security.

Your Choices and Requests

Depending on applicable law and the type of information involved, you may request access to, correction of, or deletion of personal information by contacting Citrus Health Network.

A request may be limited when information must be retained for legal, regulatory, clinical, security, recordkeeping, or other permitted purposes.

You may also:

• Unsubscribe from email communications

• Change cookie preferences through “Manage Cookies”

• Opt out of text messages as described in the SMS Terms

External Websites

The Website may contain links to websites, portals, forms, and services operated by third parties. Citrus Health Network does not control and is not responsible for their availability, content, security, or privacy practices. Review the applicable third party’s policies before submitting information.

Changes to This Policy

Citrus Health Network may update this policy periodically. The revised version will be posted on this page with an updated effective date. Where required, additional notice or consent will be provided.

Contact Us

Questions about this Website Privacy Policy may be directed to:

Citrus Health Network, Inc.
4175 West 20th Avenue
Hialeah, FL 33012
Phone: (305) 825-0300
Website: https://www.citrushealth.org

TERMS OF USE

Effective Date: September 9, 2026

Acceptance of Terms

These Terms of Use govern access to and use of www.citrushealth.org. By using the Website, you agree to these Terms. If you do not agree, please discontinue use of the Website.

Website Purpose

The Website provides general information about Citrus Health Network’s healthcare, behavioral-health, pharmacy, foster-care, community, employment, and related programs and services.

Website content is provided for informational purposes and does not create a provider-patient relationship.

Medical and Emergency Disclaimer

Website content is not medical advice and should not be used to diagnose or treat a condition or replace consultation with a qualified healthcare professional.

The Website, general email forms, and social-media accounts are not monitored as emergency-response services. If you are experiencing a medical or behavioral-health emergency, call 911 or seek immediate assistance through an appropriate emergency service. Individuals experiencing a mental-health or suicide-related crisis may also call or text 988.

Acceptable Use

You agree not to:

• Use the Website for an unlawful or fraudulent purpose

• Attempt to gain unauthorized access to the Website, accounts, servers, or systems

• Introduce viruses, malware, or harmful code

• Interfere with Website operation, availability, or security

• Circumvent access controls or security features

• Collect information about other users without authorization

• Misrepresent your identity or affiliation

• Infringe intellectual-property, privacy, or other legal rights

• Submit medical or other sensitive information through a form not intended for that purpose

Citrus Health Network may restrict access when it reasonably believes these Terms have been violated.

Intellectual Property

Unless otherwise indicated, Website content—including text, graphics, photographs, logos, videos, documents, designs, and other materials—is owned by Citrus Health Network or used with permission and is protected by applicable intellectual-property laws.

Content may not be copied, reproduced, modified, republished, distributed, sold, or used commercially without prior written permission, except as permitted by law.

Communications and Submissions

Information submitted through the Website must be accurate, lawful, and appropriate for the identified purpose. Do not submit confidential medical information through general forms, email signups, or other unsecured channels.

Submitting a general inquiry does not guarantee that a service will be provided or that a response will be received within a particular period.

Text-Messaging Terms

Citrus Health Network may send service-related text messages to individuals who have provided an appropriate mobile number and opted in.

By opting in, you acknowledge and agree that:

• Message frequency may vary according to the services received.

• Message and data rates may apply.

• Carriers are not liable for delayed or undelivered messages.

• SMS and RCS messages are not fully secure.

• Participation is voluntary and is not required to receive healthcare services.

• Consent applies only to the messaging program for which it was provided.

You may opt out by replying STOP, QUIT, END, CANCEL, or UNSUBSCRIBE, or by otherwise clearly requesting that messages stop. Citrus Health Network may send one final nonmarketing message confirming the opt-out.

For assistance, reply HELP or contact Citrus Health Network at (305) 825-0300.

If you opt out and later wish to receive messages again, you must complete a new opt-in. Opting out of text messages does not prevent Citrus Health Network from contacting you through another legally permitted method when necessary.

Third-Party Websites and Services

The Website may link to third-party portals, scheduling tools, employment websites, social-media services, maps, videos, or other resources. Links are provided for convenience and do not constitute an endorsement.

Third-party services are governed by their own terms and privacy policies. Citrus Health Network is not responsible for their content, availability, security, or privacy practices.

Website Availability

Citrus Health Network may change, suspend, or discontinue Website content or features at any time. We do not guarantee uninterrupted or error-free availability.

Disclaimer of Warranties

To the fullest extent permitted by law, the Website and its content are provided “as is” and “as available.” Citrus Health Network disclaims warranties regarding accuracy, completeness, reliability, availability, merchantability, fitness for a particular purpose, and noninfringement.

Limitation of Liability

To the fullest extent permitted by applicable law, Citrus Health Network will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to use of, or inability to use, the Website.

Nothing in these Terms excludes liability that cannot legally be excluded.

Governing Law

These Terms are governed by applicable federal law and the laws of the State of Florida, without regard to conflict-of-law principles. Any proceeding concerning these Terms shall be brought in an appropriate court located in Miami-Dade County, Florida, unless applicable law requires otherwise.

Severability and Waiver

If any provision is found unenforceable, the remaining provisions will remain in effect. A failure to enforce any provision does not waive the right to enforce it later.

Changes to These Terms

Citrus Health Network may update these Terms periodically. Updated Terms will be posted with a revised effective date. Material changes will receive additional notice where required.

Contact Us

Citrus Health Network, Inc.
4175 West 20th Avenue
Hialeah, FL 33012
Phone: (305) 825-0300
Website: https://www.citrushealth.org